Article ID: 117001, created on Aug 29, 2013, last review on Jun 10, 2016

  • Applies to:
  • Plesk 12.0 for Windows
  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows


  1. Autoresponder/antivirus/antispam does not work with MailEnable.

  2. MailEnable "Connector Root Directory" is not inside of "Data Directory":

    C:\>reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable" | findstr Data
        Data Directory    REG_SZ    C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable
    C:\>reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable\Connectors" | findstr Directory
        Connector Root Directory    REG_SZ    E:\Mail\Queues


Plesk is Plesk internal issue with ID #PPPM-804, which was fixed in Plesk 12.0.


Upgrade to the latest Plesk version.

Search Words

Autoresponder/antivirus/antispam do not work with MailEnable

no error displayed

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