Article ID: 117031, created on Aug 30, 2013, last review on May 9, 2014

  • Applies to:
  • Virtuozzo 6.0

Symptoms

  1. Cannot access the pstorage mount point :

    ~# ls /pstorage/cluster_name
    ls: cannot access cluster_name: Transport endpoint is not connected 
    
  2. Client log /var/log/pstorage/cluster_name/pstorage-mount.log.gz contains errors :

    29-08-13 00:02:56.455 fuse_statfs_resp: error 3 (Authentication failure due to wrong credentials)
    29-08-13 00:02:56.706 fuse_statfs_resp: error 32 (The client ID is invalid or banned)
    29-08-13 00:02:56.706 fuse_retry_req: STATFS {3}
    29-08-13 00:02:56.706 Fatal: pstorage-mount: the server refused to accept our client ID, likely we're banned due to access revoke
    

Cause

The server is improperly authenticated in cluster.

Resolution

  1. Authenticate the server again :

    ~# pstorage -c cluster_name auth-node
    
  2. Restart the client service :

    ~# service pstorage-fs restart
    

Search Words

pstorage mount point

Authentication failure due to wrong credentials

Transport endpoint is not connected

the server refused to accept our client ID

The client ID is invalid or banned

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