Article ID: 117157, created on Sep 6, 2013, last review on Jun 3, 2014

  • Applies to:
  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows
  • Plesk 10.4 for Windows


Plesk login page shows the error:

    HTTP Error 500.19 - Internal Server Error
    Error Code 0x8007000d
    Config Error Failed to decrypt attribute 'password' because the keyset does not exist  


    Keyset does not exist (Exception from HRESULT: 0x80090016) 


There is not enough permissions to open file




  1. Go to '%ALLUSERSPROFILE%\Microsoft\Crypto\RSA\MachineKeys'

  2. Find files with name starts as 6de9cb26d2b98c01ec4e9e8b34824aa2_ and 76944fb33636aeddb9590521c2e8815a_.

  3. Check permission for this file. Default permissions are:

    System, Administrators,TrustedInstaller - Full permissions

    IIS_IUSR,WMSVC - Read permissions

    LOCAL SERVICE - Read permission

If the issue still persists:

  4. Please check that files have name 6de9cb26d2b98c01ec4e9e8b34824aa2_GUID and 76944fb33636aeddb9590521c2e8815a_GUID .

If not, just copy existing files started with name 6de9cb26d2b98c01ec4e9e8b34824aa2_ and 76944fb33636aeddb9590521c2e8815a_ and then set GUID part in the file name equals to GUID obtained from MachineGuid registry key from HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryprography\

  5. Please check permissions for this file with Process Monitor Utility

Search Words

Internal Server Error


http error 500.19 internal server error


login failed for some reason

Failed to decrypt attribute 'password' because the keyset does not exist

a914db3fdc7a53ddcfd1b2db8f5a1b9c 56797cefb1efc9130f7c48a7d1db0f0c 514af229ae32522202a910a2649c80fb 85a92ca67f2200d36506862eaa6ed6b8 bd7fc88cf1b01f097749ae6f87272128 ff5a00b8ead2e480367b019417a04207 c796c01d6951fa24ed54c7f1111667c6 46a8e394d6fa13134808921036a34da8

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