Article ID: 117166, created on Sep 6, 2013, last review on Jun 9, 2015

  • Applies to:
  • H-Sphere 3.6.3
  • Plesk Expand
  • H-Sphere 3.4
  • H-Sphere 3.5


The license is not recognized by Key Administration server.

Log file /var/log/hsphere/hsphere.log contains the following errors:

2013-07-23 12:09:17,089 [TP-Processor1] ERROR psoft.hsphere.CP - Error occured while checking license by KA server
org.apache.xmlrpc.XmlRpcException: Failed to read servers response: No route to host
        at org.apache.xmlrpc.client.XmlRpcStreamTransport.sendRequest(
        at org.apache.xmlrpc.client.XmlRpcHttpTransport.sendRequest(
        at org.apache.xmlrpc.client.XmlRpcSunHttpTransport.sendRequest(
        at org.apache.xmlrpc.client.XmlRpcClientWorker.execute(
        at org.apache.xmlrpc.client.XmlRpcClient.execute(
        at org.apache.xmlrpc.client.XmlRpcClient.execute(
        at org.apache.xmlrpc.client.XmlRpcClient.execute(
        at psoft.license.ka.AbstractKAMethod.invoke(
        at psoft.license.OFLicense.isRecognizedByKAServer(
        at psoft.license.LicenseSingleton.initLicense(
        at psoft.license.LicenseSingleton.initLicense(
        at psoft.license.LicenseSingleton.uploadKeyFile(
        at psoft.license.LicenseSingletonAccessor.FM_uploadKeyFile(

Host rejects connections on port 5224:

[root@cp ~]# telnet 5224
telnet: connect to address No route to host


Make sure that hostname resolves properly from the CP server:

# host has address

If IP address is different from

  1. Put the following line into file /etc/hosts on CP server:
  2. Configure server to use reliable DNS server as default resolver. For example, by adding the following line to the top of file /etc/resolv.conf:


Search Words

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