Article ID: 117431, created on Sep 21, 2013, last review on Sep 7, 2015

  • Applies to:
  • Operations Automation 5.4
  • Web Presence Builder 12.0
  • Plesk 11.0 for Linux
  • Plesk 11.0 for Windows


"Unexpected server behavior" error occurs when you open Web Presence Builder 11.0.

The following error is shown in the log (sitebuilder.log):

2013-07-26T17:21:03+02:00       [EMERG] [System]        /JsonApi/       SB_Facade_Exception: Unable to query the server disqus
file: /PATH/TO/WPB/htdocs/include/SB/Facade/Service/Disqus.php
line: 203


Discuss account has been disabled/removed at Discuss side. But the reference to disabled account remain in Web Presence Builder.


The issue has been confirmed as a product bug in Web Presence Builder version 11.x with ID #117541. It was fixed in 11.5 release.

For Web Presence Builder 11.1 the issue should be fixed manually via modifying the WPB database.

Since the issue requires complex manipulations with the WPB database, it is recommended to contact Odin Technical Support for assistance.

Search Words

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Unexpected server behavior

Parallels Presence Builder 12.0.5 for Parallels Automation 5.5.1

Unable to query the server disqus

disqus server

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