Article ID: 117478, created on Sep 24, 2013, last review on Jun 16, 2014

  • Applies to:
  • Plesk 11.0 for Linux


When getting the Parallels Plesk Panel (Plesk) admin password or accessing the Plesk interface, the following error occurs:

# /usr/local/psa/bin/admin --show-password
The file <some file> is part of Plesk distribution. It cannot be run outside of Plesk environment.

The "pp-sitebuilder" and "plesk-core" packages versions are different:

    # rpm -qa |egrep  'plesk-core|pp-sitebuilder'

These versions should be the same: 11.0.x for Plesk and 11.0.x for Parallels Presence Builder (PPB) packages. For Plesk 11.5, both versions should be 11.5.x


The packages conflict with each other due to the failed upgrade. PPB should have the same package version as the Plesk packages.


Remove PPB packages with the incorrect version and install the correct one.

  1. Create backups of the Plesk and PPB databases:

    # mysqldump -uadmin -p`cat /etc/psa/.psa.shadow ` psa > /root/psa.`date +%Y%m%d.%H%M%S`.sql
    # mysqldump -uadmin -p`cat /etc/psa/.psa.shadow ` apsc > /root/apsc.`date +%Y%m%d.%H%M%S`.sql
    # mysqldump -uadmin -p`cat /etc/psa/.psa.shadow ` sitebuilder5> /root/sitebuilder5.`date +%Y%m%d.%H%M%S`.sql
  2. Remove the incorrect packages from the rpm database. For example:

    # rpm -e --nodeps --justdb pp-sitebuilder-11.5.6 pp-sitebuilder-default-templates-11.5.6 pp-sitebuilder-skins-11.5.6
  3. Update the psa-11.0.9, psa-core-11.0.9, psa-base-11.0.9 packages. For example, for CentOS 6 x64:

    # wget
    # wget
    # wget
    # rpm -Uhv --force psa-11.0.9-cos6.build110120608.16.x86_64.rpm  plesk-core-11.0.9-cos6.build110120608.16.x86_64.rpm plesk-base-11.0.9-cos6.build110120608.16.x86_64.rpm
  4. Install PPB using the autoinstaller utility:

    # /usr/local/psa/admin/bin/autoinstaller

a914db3fdc7a53ddcfd1b2db8f5a1b9c 56797cefb1efc9130f7c48a7d1db0f0c aea4cd7bfd353ad7a1341a257ad4724a 29d1e90fd304f01e6420fbe60f66f838 0a53c5a9ca65a74d37ef5c5eaeb55d7f

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