Article ID: 117731, created on Oct 5, 2013, last review on Aug 17, 2016

  • Applies to:
  • Plesk for Linux/Unix


Unable to open web statistics page with the following error:

404 Not Found
The requested document was not found on this server
Web Server at

The Statistics Rebuild Script fails with the following error:

./ line 210: /usr/share/awstats/tools/ No such file or directory
ERROR: failed to merge access_log*. Skipping domain.
ERROR /usr/share/awstats/wwwroot/cgi-bin/ cannot be executed.

Location of AWStats scripts is as follows:

# locate

# locate

The following directories are written to /etc/psa/psa.conf for AWStats scripts:

# egrep "AWSTATS_BIN_D|AWSTATS_TOOLS_D" /etc/psa/psa.conf
AWSTATS_BIN_D /usr/share/awstats/wwwroot/cgi-bin
AWSTATS_TOOLS_D /usr/share/awstats/tools


Scripts location is written not correctly in /etc/psa/psa.conf configuration file.


  1. Change the /etc/psa/psa.conf file according to the script location. The values should be:

    # egrep "AWSTATS_BIN_D|AWSTATS_TOOLS_D" /etc/psa/psa.conf
    AWSTATS_BIN_D /var/www/cgi-bin/awstats
    AWSTATS_TOOLS_D /usr/share/awstats
  2. For Ubuntu 14.04: the following symlink should be created:

    # ln -s /usr/lib/plesk-9.0/logresolvemerge /usr/share/doc/awstats/examples/   

Search Words

This is the placeholder for Web statistics.

Plesk Awstat - Not Updating

stats showing 404

AWSTats stopped working

awstats browser detection not working plesk



awstat not calculating statistics for last months

wtf let me submit a ticket already

during statistics_collector execution

Plesk update Awstats

sqlstate can't create/write file

awstats page not found

The requested document was not found on this server. Awstats PLesk

The requested document was not found on this server

Statistics not found

Statistis web root error

statistics aren't online

PPA AWstats stop working

Skipping domain

Unable to parse pending domains traffic line

accessing websites or ftp stats is blank



a914db3fdc7a53ddcfd1b2db8f5a1b9c 56797cefb1efc9130f7c48a7d1db0f0c e0aff7830fa22f92062ee4db78133079 29d1e90fd304f01e6420fbe60f66f838 caea8340e2d186a540518d08602aa065

Email subscription for changes to this article
Save as PDF