Article ID: 117749, created on Oct 6, 2013, last review on May 1, 2014

  • Applies to:
  • Virtuozzo 6.0
  • Virtuozzo containers for Windows

Symptoms

Windows Update control panel displays an empty page with some crooked tags like "#elementmoduleheadertext#". It is not possible to click any button or do anything in this window.

It's a VM, migrated from PVC host with a c2v procedure.

windowsupdate.log contains the following (or similar) messages :

2013-09-18  21:42:03:365    1544    de4 WUApp   WARNING: Win7 navigation page code failed with error 0
2013-09-18  21:42:03:386    1544    de4 WUApp   WARNING: Error displaying Opted In Service summary: 80070716
2013-09-18  21:42:03:387    1544    de4 WUApp   FATAL: GetProperty "lastSuccessfulDetectionTime" failed with hr=80070716
2013-09-18  21:42:03:387    1544    de4 WUApp   FATAL: GetProperty "auOptedInServiceText" failed with hr=80070716
2013-09-18  21:42:03:392    1544    de4 WUApp   FATAL: GetProperty "updateSummaryImportantText" failed with hr=80073B01
2013-09-18  21:42:03:392    1544    de4 WUApp   FATAL: GetProperty "updateSummaryOptionalText" failed with hr=80070716

Cause

Windows Update Agent is corrupted on the machine.

Resolution

Run the Windows Update Agent Installer to repair it.

The installer for version 7.6.7600.256 (the latest available one to this point) can be found here

Search Words

windows update

wuauclt.exe

elementmoduleheadertext

empty

c62e8726973f80975db0531f1ed5c6a2 2897d76d56d2010f4e3a28f864d69223 0dd5b9380c7d4884d77587f3eb0fa8ef 965b49118115a610e93635d21c5694a8 d02f9caf3e11b191a38179103495106f

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