Article ID: 117798, created on Oct 8, 2013, last review on Jun 17, 2016

  • Applies to:
  • Virtuozzo
  • Virtuozzo containers for Linux
  • Virtuozzo hypervisor
  • Virtual Automation


  1. An attempt to remove a backup of some container results in the error message:

    ~# vzarestore -r 050eef72-0425-db43-b0d5-bd4c7d6aa10e/20130911224014
    Remove backup: 050eef72-0425-db43-b0d5-bd4c7d6aa10e/20130911224014
    Failed to get information about backup: 050eef72-0425-db43-b0d5-bd4c7d6aa10e/20130911224014
  2. The backup is not present physically:

    ~# vzabackup --view-folder localhost
     path = /vz/backups/
     login =
    ~# ll /vz/backups/050eef72-0425-db43-b0d5-bd4c7d6aa10e/20130911224014
    ls: cannot access /vz/backups/050eef72-0425-db43-b0d5-bd4c7d6aa10e/20130911224014: No such file or directory
  3. PVA version is lower than 4.6-1866:

    ~# rpm -qa pva-release


This happens because PVA Agent tries to unconditionally remove backup files even if those files do not exist on the file system. The necessary steps to check presence of files are added to PVA Agent 4.6-1866 as the result of fixing the request PVA-31725.


This problem was fixed in the later versions of PVA Agent.

  1. Update your PVA version: Parallels Virtual Automation builds
  2. If update is not possible (for example, if you are using PVC 4.6: Parallels Virtual Automation builds), you can use the following workaround:

    ~# vzabackup --view-folder localhost
     path = /vz/backups/
     login =
    ~# vzabackup --set-folder --backup-folder-path /vz/backups/ localhost
    ~# vzabackup --view-folder localhost
     path = /vz/backups/
     login =

    Resetting the backup folder to the same location will remove all non-existent backups from the list.

Search Words

Failed to get information about backup


snapshot not listed

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