1) When I try to back up any subscription, the task fails with the following error:
Error: pmm utility 'PMMCli' raised an exception. Error code is: -1 See pmmcli.log to find out detailed information on this
The following command returns at least one row with the domain name:
"%plesk_bin%\dbclient.exe" --direct-sql --sql="select domains.id, domains.name, clients.login from domains left join clients on clients.id=domains.cl_id where clients.login is NULL"
2) There is another possible symptom in Parallels Plesk Panel (Plesk) for Linux. In the backup logs (/usr/local/psa/PMM/logs/backup-2014-03-01-09-35-55-384/backup.log), you get the following error:
Runtime error: Unable to find Plesk versionfile: /usr/local/psa/version at /usr/local/psa/PMM/agents/PleskX/PleskVersion.pm line 18. at /usr/local/psa/PMM/agents/PleskX/PleskVersion.pm line 18
The issue is caused by an inconsistency in the Plesk database.
- The file
Back up the database:
"%plesk_dir%\MySQL\bin\mysqldump" -P8306 -uadmin -pPleskAdminPassword --databases psa > c:\Users\Administrator\plesk_db_backup.sql
Set the Plesk Administrator as the owner of every domain, returned by the "
dbclient" query in the Symptoms section of this article (replace N in the request with the
idof the domain):
"%plesk_bin%\dbclient.exe" --direct-sql --sql="update domains set cl_id = (select id from clients where login = 'admin') where id = N"
If the task fails in Plesk for Linux and the issue is not in the database, make sure that /usr/local/psa/version exists. It should have content like the below:
# cat /usr/local/psa/version 11.5.30 CentOS 6 115131204.15