Article ID: 118003, created on Oct 17, 2013, last review on Jun 17, 2016

  • Applies to:
  • Virtuozzo hypervisor

Symptoms

Listing/restoring backups for a virtual machine using the UUID fails if the VM is not registered on the local server.

~# prlctl backup-list {37bbd13f-a4d0-409b-b371-028ccdc2559e}
Failed to get VM: The virtual machine could not be found. The virtual machine is not registered in the virtual machine directory on this server. Contact your Parallels Server administrator for assistance.

Cause

The issue is caused by a product bug, internal ID is PSBM-21888.

Resolution

The bug has been fixed in Parallels Server Bare Metal 5.0 Update 9 Hotfix 2. Install all available updates to resolve the problem:

~# vzup2date -m batch install --self-update --loader-autoconfig

Note: the server should be rebooted after installing the updates.

Search Words

UUID

PSBM-22044

Failed to get VM

prlctl backup-list

restore VM

backup VM

list VM

The virtual machine could not be found. The virtual machine is not registered in the virtual machine directory on this server.

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