Article ID: 118010, created on Oct 17, 2013, last review on May 7, 2014

  • Applies to:
  • Odin Business Automation Standard 4.3
  • Plesk 11.x for Linux


The following error occurs when try to set Plesk administrator password through

Top > Service Director > Plesk Manager > Nodes > PLESK_NODE > Edit 
An error occurred when changing the administrator password: Empty response from Plesk node

Failed task appears in the Action Log:

Top > Configuration Director > Logging and Errors > Action Log
73470   Error Failed    #ID PLESK_NODE
    Plesk Transport; Failed to valide XML response from Plesk node: Element 'status': This element is not expected. Expected is ( result ). . Please fix the problem.
Attention!Operation has failed with Error Code # 1. 

[2013/10/17 07:33:56] [DEBUG] [14365] [HSPC::MT::Plesk::PleskGate::__send_request_to_agent] Sending packet to : 8443 : /enterprise/control/agent.php
[2013/10/17 07:33:56] [DEBUG] [14365] [HSPC::MT::Plesk::PleskGate::__send_request_to_agent] Final Packet=<packet version=""><server><set><password>XXXXXX</password>
[2013/10/17 07:33:58] [DEBUG] [14365] [HSPC::MT::Plesk::PleskGate::__send_request_to_agent] REPLY_DATA=<?xml version="1.0" encoding="UTF-8"?>
<packet version=""><server><set><status>error</status><errcode>1002</errcode><errtext>Unable to change password for system user account admin: 
The password does not meet policy requirements passwords. Check the requirements of minimum length, complexity and the password history. (Error code 2245) at NetUserSetInfo (admin)

[2013/10/17 07:33:59] [INFO] [14365] [HSPC::MT::Plesk::PleskGate::__send_request_to_agent] Validation of XML document against XSD Schema failed:Element 'status': This element is not expected. Expected is ( result ).

Where is IP Address of Plesk node.


Error code 2245 means "New password is to short".

Security policy is set to "Medium" in Parallels Plesk Panel:

Home > Tools & Settings> Security Policy
These passwords are at least 5 characters long. They consist of characters in upper and lower case and special symbols. Such passwords provide reliable protection from attacks that capture passwords.

The password which is set does not satisfy security policy "Medium". The same error occurs when try to change the password through Parallels Plesk Panel (Home > Change Password).


Specifying strong password for Panel administrator (at least 5 characters long, with characters in upper and lower case and special symbols).

Search Words

Element 'status': This element is not expected


Element 'status': This element is not expected.

Security Policy

400e18f6ede9f8be5575a475d2d6b0a6 caea8340e2d186a540518d08602aa065 807e9c1dc97aefd951b912a17e50c428 70a5401e8b9354cd1d64d0346f2c4a3e 0a53c5a9ca65a74d37ef5c5eaeb55d7f 56797cefb1efc9130f7c48a7d1db0f0c a914db3fdc7a53ddcfd1b2db8f5a1b9c 29d1e90fd304f01e6420fbe60f66f838

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