Article ID: 118010, created on Oct 17, 2013, last review on May 7, 2014

  • Applies to:
  • Odin Business Automation Standard 4.3
  • Plesk 11.x for Linux

Symptoms

The following error occurs when try to set Plesk administrator password through

Top > Service Director > Plesk Manager > Nodes > PLESK_NODE > Edit 
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An error occurred when changing the administrator password: Empty response from Plesk node
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Failed task appears in the Action Log:

Top > Configuration Director > Logging and Errors > Action Log
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73470   Error Failed    #ID PLESK_NODE
    Plesk Transport; Failed to valide XML response from Plesk node: Element 'status': This element is not expected. Expected is ( result ). . Please fix the problem.
...
Attention!Operation has failed with Error Code # 1. 
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/var/log/hspc/hspc.log
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[2013/10/17 07:33:56] [DEBUG] [14365] [HSPC::MT::Plesk::PleskGate::__send_request_to_agent] Sending packet to 123.123.123.123 : 8443 : /enterprise/control/agent.php
[2013/10/17 07:33:56] [DEBUG] [14365] [HSPC::MT::Plesk::PleskGate::__send_request_to_agent] Final Packet=<packet version="1.6.5.0"><server><set><password>XXXXXX</password>
</set>
</server>
</packet>
[2013/10/17 07:33:58] [DEBUG] [14365] [HSPC::MT::Plesk::PleskGate::__send_request_to_agent] REPLY_DATA=<?xml version="1.0" encoding="UTF-8"?>
<packet version="1.6.5.0"><server><set><status>error</status><errcode>1002</errcode><errtext>Unable to change password for system user account admin: 
The password does not meet policy requirements passwords. Check the requirements of minimum length, complexity and the password history. (Error code 2245) at NetUserSetInfo (admin)

[2013/10/17 07:33:59] [INFO] [14365] [HSPC::MT::Plesk::PleskGate::__send_request_to_agent] Validation of XML document against XSD Schema failed:Element 'status': This element is not expected. Expected is ( result ).
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Where 123.123.123.123 is IP Address of Plesk node.

Cause

Error code 2245 means "New password is to short".

Security policy is set to "Medium" in Parallels Plesk Panel:

Home > Tools & Settings> Security Policy
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Medium
These passwords are at least 5 characters long. They consist of characters in upper and lower case and special symbols. Such passwords provide reliable protection from attacks that capture passwords.
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The password which is set does not satisfy security policy "Medium". The same error occurs when try to change the password through Parallels Plesk Panel (Home > Change Password).

Resolution

Specifying strong password for Panel administrator (at least 5 characters long, with characters in upper and lower case and special symbols).

Search Words

Element 'status': This element is not expected

Medium

Element 'status': This element is not expected.

Security Policy

400e18f6ede9f8be5575a475d2d6b0a6 caea8340e2d186a540518d08602aa065 807e9c1dc97aefd951b912a17e50c428 70a5401e8b9354cd1d64d0346f2c4a3e 0a53c5a9ca65a74d37ef5c5eaeb55d7f 56797cefb1efc9130f7c48a7d1db0f0c a914db3fdc7a53ddcfd1b2db8f5a1b9c 29d1e90fd304f01e6420fbe60f66f838

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