Article ID: 118228, created on Oct 26, 2013, last review on May 7, 2014

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 5.4
  • Web Presence Builder
  • Plesk 11.x for Linux
  • Plesk 10.x for Linux


Inspite of the site itself is published correct, you got the error:

Unable to connect to Web Presence Builder server. Please contact the server administrator.

In the tmp/sitebuilder.log

[EMERG] [System]        /JsonApi/       Base_SyntaxException: PHP Warning : PDOStatement::execute(): MySQL server has gone away
file: /var/www/vhosts/4/100809/webspace/siteapps/530/htdocs/include/Zend/Db/Statement/Pdo.php


Timeout defined in the my.cnf was exceeded.


Increase wait-timeout configuration directive in /etc/my.cnf and restart MySQL server.

Search Words


Unable to connect to Web Presence Builder server,

publish error

MySQL server has gone away,

a914db3fdc7a53ddcfd1b2db8f5a1b9c 56797cefb1efc9130f7c48a7d1db0f0c 5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 9305481d3bd31663b68451e3bfdec5a5 dd0611b6086474193d9bf78e2b293040 29d1e90fd304f01e6420fbe60f66f838 ac82ce33439a9c1feec4ff4f2f638899 2554725ed606193dd9bbce21365bed4e 5b048d9bddf8048a00aba7e0bdadef37 0a53c5a9ca65a74d37ef5c5eaeb55d7f 614fd0b754f34d5efe9627f2057b8642

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