Article ID: 118387, created on Nov 2, 2013, last review on May 10, 2014

  • Applies to:
  • Sitebuilder 4.5 for Windows


Publishing of website in Sitebuilder fails with the error:

The site cannot be published to the specified location.
FTP error: An unexpected exception has occurred. The FTP command execution timed-out.

The following error can be found in Application.log (C:\Program Files\Sitebuilder\_logs\Application.log) on Sitebuilder server:

2013-10-21 08:10:26,656 [10] ERROR SWsoft.SiteBuilder.BO.Facade.Publish.PublishSiteCommand - Publish failed
SWsoft.SiteBuilder.BO.Facade.PublishException: Publish failed: unknown exception ---> 
Xceed.Ftp.FtpTimeoutException: The FTP command execution timed-out.


Publishing location is not available from Parallels Plesk Sitebuilder server via FTP


Verify and fix site publishing settings according to instructions from this KB. In particular:

To test FTP location is set correctly login to the FTP location upload a test file to the location via FTP using login credentials specified. Check that the file is available via http://domain.tld/test.file.

Search Words

The FTP command execution timed-out.


Unablt to publish website

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