Article ID: 118399, created on Nov 3, 2013, last review on May 8, 2014

  • Applies to:
  • Plesk


Could not start Parallels Premium Outgoing Antispam (PPOA):

~# /etc/init.d/ctasd_initd start

ctasd_initd[7073]: Starting Parallels Premium Outgoing Antispam running ctasd from /opt/ctch/ctasd
ctasd[7087]: Loading configuration file /etc/ctasd/ctasd-out.conf
ctasd_initd[7073]: Loading configuration file /etc/ctasd/ctasd-out.conf
ctasd[7089]: Create ASAP Main object failed [SingleEngine] - Failed to get machine IP - Error (0)
ctasd[7089]: Init engines failed


Server hostname could not be resolved properly.


Update server hostname:

  1. Edit /etc/HOSTNAME

    # vi /etc/HOSTNAME  
    # echo > /etc/HOSTNAME
  2. Now, you need to edit /etc/hosts file, enter:

    vi /etc/hosts

Properly configured server:

~# cat /etc/HOSTNAME
~# cat /etc/hosts   localhost localhost.localdomain localhost4 localhost4.localdomain4
::1         localhost localhost.localdomain localhost6 localhost6.localdomain6 server

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Failed to get machine IP

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