Article ID: 118466, created on Nov 6, 2013, last review on May 6, 2014

  • Applies to:
  • Web Presence Builder
  • Plesk 11.x for Linux
  • Plesk 10.4 for Linux/Unix
  • Plesk 11.x for Windows
  • Plesk 10.4 for Windows


A site created with Parallels Web Presence Builder is published to domain %domain.tld%. However the site is not available via URL http://%domain.tld%.


  1. Domain name %domain.tld% where to the site is published is resolved to another IP Address.

    • [For Plesk and POA] Verify the domain name is resolved correctly - it should be resolved to the IP Address to which it's assigned in Plesk/POA. For Plesk:

      [root@pp115 ~]# /usr/local/psa/bin/domain --info %domain.tld% | grep 'IP address'
      IP address:                   
      [root@pp115 ~]# ping %domain.tld%
      PING DOMAIN.TLD ( 56(84) bytes of data.
    • [Standalone] Verify the domain name is resolved to the same IP address as set in the site's publishing settings.

  2. The IP address to which the website is bound is not accessible from outside or is functioning improperly. Get IP Address to which domain name %domain.tld% is resolved on Parallels Web Presence Builder server:

    [root@wpb_host ~]# ping %domain.tld%
    PING %domain.tld% ( 56(84) bytes of data.
    64 bytes from %domain.tld% ( icmp_seq=1 ttl=64 time=0.026 ms

    Verify the IP Address is accessible from outside of local network:

    [root@external ~]# ping
    PING ( 56(84) bytes of data.
    64 bytes from %domain.tld% ( icmp_seq=1 ttl=64 time=0.026 ms


  1. Reconfigure domain DNS settings to make the domain be resolved correctly.

  2. Contact system administrator to make IP Address be available from outside of your network.

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