Article ID: 118656, created on Nov 15, 2013, last review on Aug 17, 2016

  • Applies to:
  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Linux


Cannot enter webmail:

Login database error

The panel log file '/var/log/sw-cp-server/error_log' contains the following error:

Error message or request description : Nov 12 13:57:54 mail authpsa[23054]: No such user '<name>@<>' in mail authorization database
Nov 12 13:57:54 mail courier-imapd: LOGIN FAILED, user=<name>@<>, ip=[::ffff:]


Mail server authentication database key is damaged:

# ls -la /var/spool/postfix/plesk/passwd_db_key
-r--r----- 1 postfix root 32 Nov 12 14:08 /var/spool/postfix/plesk/passwd_db_key


Recreate the corrupted file with following command:

for Plesk 11.x


for Plesk 12.x


Search Words

Nu such user in mail authorization database

SMTP password prompt

No such user

sn=4.2.1, status=deferred

mail authpsa

Mailbox Authorisation Prompts

smtp connection for forwarding mailaccounts

a914db3fdc7a53ddcfd1b2db8f5a1b9c 56797cefb1efc9130f7c48a7d1db0f0c 01bc4c8cf5b7f01f815a7ada004154a2 29d1e90fd304f01e6420fbe60f66f838 0a53c5a9ca65a74d37ef5c5eaeb55d7f 742559b1631652fadd74764ae8be475e e335d9adf7edffca6a8af8039031a4c7 2a5151f57629129e26ff206d171fbb5f aea4cd7bfd353ad7a1341a257ad4724a

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