Article ID: 118786, created on Nov 21, 2013, last review on Jun 17, 2016

  • Applies to:
  • Virtuozzo containers for Windows 6.0
  • Virtuozzo containers for Windows 4.6

Symptoms

The hardware node crashed. There is Symantec, AVG or McAfee antivirus installed on the hardware node.

Cause

  1. Your antivirus software version is not supported.
  2. There are some known issues when the antivirus can cause such issues.

Resolution

  1. Please check if the antivirus is supported:

  2. In such cases it is useful to add the following key to the registry:

    [HKEY_LOCAL_MACHINE\SOFTWARE\SWSoft\Virtuozzo\Vzfs]
    "AvgBugWorkaround"=dword:00000001
    

Also it would be very helpful to provide the memory dump to the support in order to improve the product. Follow the instructions from the article to configure your server to save memory dumps.

  • KB #10055 How to configure memory dump generation on Windows.

Search Words

antivirus

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McAfee

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supported antivirus

compatibility

Symantec

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