Article ID: 118871, created on Nov 27, 2013, last review on May 9, 2014

  • Applies to:
  • Plesk 11.5 for Linux
  • Plesk 11.5 for Windows


After upgrading Parallels Web Presence Builder (WPB) to version 11.5, website Contact Form does not work properly. There are no errors and no records in the logs.


The issue might be caused by custom Metadata scripts in the website:

WPB main menu > Settings > Advanced > Edit Metadata

<script type="text/javascript" src="/js/jquery-1.7.1.min.js"></script>
<script type="text/javascript" src="/components/jquery/jquery.validate.js?ac=11.0.10_33387.10092415"></script>
<script type="text/javascript" src="/js/jquery.masonry.min.js"></script>
<script type="text/javascript" src="/js/jquery.jcarousel.min.js"></script>
<script type="text/javascript" src="/js/main.js"></script>
<script src="/js/scripts.js?v=1.4"></script>


Remove these scripts in Parallels Web Presence Builder (Settings > Advanced > Edit Metadata) and publish the site.

Search Words

Edit Metadata


Contact Form does not work

a914db3fdc7a53ddcfd1b2db8f5a1b9c 56797cefb1efc9130f7c48a7d1db0f0c 01bc4c8cf5b7f01f815a7ada004154a2 29d1e90fd304f01e6420fbe60f66f838 0a53c5a9ca65a74d37ef5c5eaeb55d7f 46a8e394d6fa13134808921036a34da8 85a92ca67f2200d36506862eaa6ed6b8 bd7fc88cf1b01f097749ae6f87272128

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