Article ID: 118891, created on Nov 28, 2013, last review on Jul 30, 2014

  • Applies to:
  • Plesk 11.5 for Windows


Modify of subscriptions settings (e.g. expiration date) fails with the alike error:

    Error: ProtDirUser_IIS::update() failed: Update Protected Directory #1081 user failed: User 'testuser' doesn't exist. (Error code 1)


Database of protected directories is corrupted.


Execute the following command with administrative privileges:

"%plesk_cli%\repair.exe" --synchronize-protected-directories-storage

Search Words

ProtDirUser_IIS::update() failed


Update Protected Directory

(Error code 1)

HTTP Error 500.24 - Internal Server Error

change password error

a914db3fdc7a53ddcfd1b2db8f5a1b9c 56797cefb1efc9130f7c48a7d1db0f0c 46a8e394d6fa13134808921036a34da8 85a92ca67f2200d36506862eaa6ed6b8 bd7fc88cf1b01f097749ae6f87272128

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