Article ID: 118955, created on Dec 2, 2013, last review on May 9, 2014

  • Applies to:
  • Web Presence Builder 11.5


Parallels Web Presence Builder (WPB) on cPanel shows the message about missing sites even though the sites exist. Steps to reproduce:

  1. Login to WHM;

  2. in the left hand side of the WHM, search for Parallels Presence Builder;

  3. by clicking on Parallels Presence Builder, you could see the message:

    Showing sites from 0 to 0. The total number of sites: 0.


The following error is shown in WPB error log file (/var/log/httpd/sitebuilder_error.log.ssl)

mod_fcgid: stderr: PHP Fatal error:  Allowed memory size of 134217728 bytes exhausted (tried to allocate 82 bytes) in /usr/local/sb/include/Zend/Db/Statement/Pdo.php on line 290


Increase the memory limit in PHP configuration file for WPB (/usr/local/sb/etc/php.ini):

memory_limit = 256M

Restart the httpd service to apply the changes:

# /etc/init.d/httpd restart

Additional information

It's expected that cPanel module for Parallels Web Presence Builder works correctly with default memory limit. The issue will be investigated closely and fixed in future update. Here is bug id:

PPB-3159 - [Memory] Too much memory consumption on API request

Search Words

The total number of sites: 0

Showing sites from 0 to 0

18f5eb2d7a7972323627b40f015d5a19 56797cefb1efc9130f7c48a7d1db0f0c 9305481d3bd31663b68451e3bfdec5a5

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