Article ID: 118961, created on Dec 2, 2013, last review on Jun 17, 2016

  • Applies to:
  • Plesk 12.0 for Linux
  • Plesk 12.0 for Windows
  • Plesk 11.5 for Windows


When creating a new mail account in Plesk with Smartermail mail server, an error appears:

Error: Can't open domain. Domain: paratest1.tld [paratest1.tld]. Reason: Failed to log in. at (SmarterMail::SMDomain::throwDomainError line 876) at execute console command -set-password(vconsoleapp::start line 97) at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\mailmng.exe" --set-password "domain-name=paratest1.tld" "mailname=test11111" "-password=*"(vconsoleapp::run line 107) (Error code 1)

However,the mail account is successfully created in Plesk and SmarterMail.


This is considered to be a software issue with the ID #PPPM-910.


The issue has been fixed in Plesk 12.0.18 MU#23.

For versions up to 11.5:

  1. Rename %plesk_bin%\smartermailprovider.dll to smartermailprovider.dll.orig

  2. Download the new smartermailprovider.dll and place it in %plesk_bin% directory.

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