Article ID: 119099, created on Dec 10, 2013, last review on May 10, 2014

  • Applies to:
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Linux
  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows


  1. No quick access icon for Webmail in the Plesk Panel. There is no Webmail icon.

  2. Attempt to change mailbox password fails with the below error:

    Unable to set password: Unable create account with ID "486"


Such issue is caused by database inconsistency. Missing entry in accounts table for corresponding email address.


  1. Check affected mail boxes, by querying Plesk database:

    mysql> select id,mail_name,dom_id,account_id from mail where account_id not in (select id from accounts);
    | id | mail_name | dom_id | account_id |
    |  3 | testmail2 |    1   |     486    |
    1 row in set (0.00 sec)
  2. Create missing entry in accounts table manually:

    mysql> insert accounts values (486, 'plain','');
    Query OK, 1 row affected (0.07 sec)
  3. Reset password for affected mail box manually in control panel web interface, or with command line utility:

    [root@server ~]# /usr/local/psa/bin/mail -u testmail2@domain.tld -passwd '<new_password>'
    SUCCESS: Update of mailname 'testmail2@domain.tld' complete

Search Words

unable to set password

email deactivated

Unable create account with ID


a914db3fdc7a53ddcfd1b2db8f5a1b9c 56797cefb1efc9130f7c48a7d1db0f0c 01bc4c8cf5b7f01f815a7ada004154a2 29d1e90fd304f01e6420fbe60f66f838 0a53c5a9ca65a74d37ef5c5eaeb55d7f 46a8e394d6fa13134808921036a34da8 85a92ca67f2200d36506862eaa6ed6b8 bd7fc88cf1b01f097749ae6f87272128 514af229ae32522202a910a2649c80fb aea4cd7bfd353ad7a1341a257ad4724a

Email subscription for changes to this article
Save as PDF