A client tries to configure Online Store on his site.
Following warning is shown in Parallels Web Presence Builder (WPB) interface when "
Store ID" and "
Owner's e-mail address" were entered and clicked "
Unexpected server behavior. For details, see the product's log files. Please contact the server administrator.
The following error appears in WPB log file (
Unable to Connect to ssl://my.ecwid.com:443. Error #0: php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution
Unable to Connect to ssl://my.ecwid.com:443. Error #110: Connection timed out
'my.ecwid.com' is not resolved properly or is not accessible from the server where WPB is installed:
~# telnet my.ecwid.com 443 Trying 18.104.22.168...
Verify that 'my.ecwid.com' is resolved to IP Address 22.214.171.124 - check
/etc/hosts file and modify it if needed. Also the domain name is accessible on port 443 from the server:
~# dig +short my.ecwid.com 126.96.36.199 ~# grep my.ecwid /etc/hosts 188.8.131.52 my.ecwid.com ~# telnet my.ecwid.com 443 Trying 184.108.40.206... Connected to my.ecwid.com. Escape character is '^]'.
Verify your network settings to make the domain name be resolved and accessible.