Article ID: 119162, created on Dec 15, 2013, last review on Jun 17, 2016

  • Applies to:
  • Virtuozzo containers for Linux 4.7
  • Virtual Automation 6.0

Symptoms

Container restore fails in about 30 minutes with the following error message - Process finished with code 13. exec vzrestore failed [13]:

~# vzarestore -B -e ad3798e6-0c93-fc4c-a6e9-3bec3a8c3b4f/2013-11-25T091023-0500@vzbackupnode --storage IP_of_backupnode
root@IP_of_backupnode's password:
Restore container: #2004 from ad3798e6-0c93-fc4c-a6e9-3bec3a8c3b4f/2013-11-25T091023-0500@vzbackupnode...
* Operation with the  ad3798e6-0c93-fc4c-a6e9-3bec3a8c3b4f is started
* Restoring backup ad3798e6-0c93-fc4c-a6e9-3bec3a8c3b4f/2013-11-25T091023-0500@vzbackupnode from IP_of_backupnode
* Operation with the  ad3798e6-0c93-fc4c-a6e9-3bec3a8c3b4f is finished with errors: exec vzrestore failed [13] : .
Restore failed: exec vzrestore failed [13] :
Restore operation failed.

If PVA log level is set to 5 or 6 - a similar error message can be seen in the /var/log/pva/yyyy.mm.dd-vzagent.log file:

P=VZLHaulControl [start] Process finished with code 404. The request was timed out

Cause

Default_pool timeout specified in the configuration file of PVA Agent is insufficient for the restore operation:

...
<default_pool>
<timeout_limit>1800</timeout_limit>                    <==
<heavy_timeout_limit>360000</heavy_timeout_limit>
<urgent_timeout_limit>60</urgent_timeout_limit>
<queue>5000</queue>
<pool>10</pool>
<heavy_pool>4</heavy_pool>
<urgent_pool>20</urgent_pool>
<comeback_ratio>4</comeback_ratio>
<default_timeout>1800</default_timeout>                <===
<kill_timeout>20</kill_timeout>
</default_pool>
...

(The value is specified in seconds, 1800 means 30 minutes.)

Resolution

Execute the following commands from PVA Management node to reconfigure the timeout for the whole group:

~# vzagroup reconfigure /data/gend/configuration/default_pool/timeout_limit 18000
~# vzagroup reconfigure /data/gend/configuration/default_pool/default_timeout 18000

For a standalone node (not registered in PVA group), update the parameters in the configuration file of PVA Agent and restart the service as described in this KB article.

Search Words

The request was timed out

Process finished with code 13. exec vzrestore failed [13]

Process finished with code 404

Process finished with code 13

exec vzrestore failed [13]

vzbackup sparse file fails

e8e50b42231236b82df27684e7ec0beb 2897d76d56d2010f4e3a28f864d69223 d02f9caf3e11b191a38179103495106f 319940068c5fa20655215d590b7be29b 0889ab60fa6494de107aa7338c3c38b6 0c05f0c76fec3dd785e9feafce1099a9

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