Article ID: 119213, created on Dec 19, 2013, last review on May 5, 2014

  • Applies to:
  • Web Presence Builder 11.5
  • Plesk 11.5 for Linux
  • Plesk 11.5 for Windows


The following error appears when I try the http request for promotional footer:

"{"error":{"message":"SQLSTATE[42S02]: Base table or view not found: 1146 Table 'sitebuilder5.promo_footer' doesn't exist"}}"


It's by design that table "promo_footer" was added into database of Parallels Web Presence Builder since version 11.5.

It's missing because one of the following reasons:

  1. installation of Parallels Web Presence Builder 11.5 Standalone was not completed;
  2. upgrading from previous version was not completed. Here are up-to-date version of the packages and the database:

    ~# rpm -qa | grep sitebuilder 
    ~# mysql -u%mysql_user% -p%mysql_password% sitebuilder5 -e"select * from config_param where name='version'"
    | id | config_section_id | name    | value  | in_backup |
    |  1 |                 1 | version | 11.5.8 |         0 |

    Upgrading was not complete if packages have version 11.5.8 but version of the database does not match.


  1. Verify installation of Parallels Web Presence Builder 11.5 Standalone according to this KB.

  2. Complete upgrading using "Alternative solution" from this KB.

Additional information

Cannot open sites in Web Presence Builder: Undefined property "localeCode"

Windows: Parallels Web Presence Builder 11.5 does not work after upgrade: "An internal Parallels Presence Builder error has occurred"

Search Words

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