Article ID: 119355, created on Dec 27, 2013, last review on Apr 29, 2016

  • Applies to:
  • Plesk 12.5 for Windows
  • Plesk 12.0 for Windows
  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows


Web Presence Builder installation performed using Plesk CLI command:

"%plesk_bin%\ai.exe" --console

The following error appears in the autoinstaller.log:

Failed to install 'C:\ParallelsInstaller\parallels\SITEBUILDER-WIN_11.5.8\dist-msi-Microsoft-2003-i386\sitebuilder.msi': Another installation is
already in progress. Complete that installation before proceeding with this install. (Error code 1618)

ERROR: The installation of the package 'sitebuilder' failed with code 1618. (install: installing Parallels Presence Builder...)
Not all packages were installed.
Please, contact product technical support.


Exceeded physical memory limit:


Add some physical memory to the node and install Web Presence Builder in usual way.

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Warning: no 'diskspace' section in config

cannot install web presence builder

mailbox administration does not load

The installation of the package 'sitebuilder' failed

exceeded memory

installaiton fails with code 1618

plesk autoresponder

cannot install sitebuilder


Exceeded physical memory limit

The system cannot find the file specified. (Error code 2) at Unable to connect to pipe \\.\pipe\psapipe

code 1618

a914db3fdc7a53ddcfd1b2db8f5a1b9c 56797cefb1efc9130f7c48a7d1db0f0c 85a92ca67f2200d36506862eaa6ed6b8 bd7fc88cf1b01f097749ae6f87272128 ed7be2b984f9c27de1d2dc349dc19c6d a766cea0c28e23e978fa78ef81918ab8 8b661cab116c79dbe6c4ac5bbdf1c8cb 514af229ae32522202a910a2649c80fb 46a8e394d6fa13134808921036a34da8

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