Article ID: 119356, created on Dec 27, 2013, last review on May 9, 2014

  • Applies to:
  • Plesk 11.0 for Windows


During the subscription or a FTP user creation, one of the alike errors appear:

plesk_proc_close() failed


C:\Parallels\Plesk\/admin/bin\ftpmng --add-ip-address "--ip-address=" failed with code -1073741515.


Plesk binary files are missing or have incorrect version.


  1. Stop all Plesk services via tray monitor.

  2. Extract appropriate MS packages to a separate directories:

    c:\>msiexec /a "C:\ParallelsInstaller\parallels\PANEL-WIN_11.5.30\dist-msi-Microsoft-2003-i386\plesk.msi" /qb targetdir=C:\MSI\panel\
    c:\>msiexec /a "C:\ParallelsInstaller\parallels\PANEL-WIN_11.5.30\dist-msi-Microsoft-2003-i386\plesk-service-node-utilities.msi" /qb targetdir=C:\MSI\service-node-utilities\
  3. Copy content of 'C:\MSI\panel\Program Files\Parallels\Plesk\admin\bin' and 'C:\MSI\plesk-service-node-utilities\Program Files\Parallels\Plesk\admin\bin' folders to '%plesk_bin%'

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