Article ID: 119408, created on Dec 30, 2013, last review on Dec 15, 2015

  • Applies to:
  • Plesk 12.0 for Linux
  • Plesk 12.0 for Windows
  • Plesk 11.5 for Windows


Error when accessing the File Manager:

Internal error: Unable to get file (C:\Inetpub\vhosts\domain.tld) attributes: (5) Access is denied. at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\filemng.exe" domftp_user list dirs C:\Inetpub\vhosts\domain.tld\(RunTime::RunAsUser::run line 260) (Error code 1)

Error while trying to change permissions with the Plesk File manager:

Access is denied. (Error code 5) at retrieves attributes for file or directory D:\Inetpub\vhosts\domain.tld\.plesk\.Security
at (fileExist line 94)  at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\filemng.exe" foobar --permissions --set-common "--file=D:\Inetpub\vhosts\domain.tld\httpdocs\data" "--xml=tmp4E49.tmp" --inherit-from-parent(RunTime::RunAsUser::run line 221)
(Error code 1)

Access is denied. (Error code 5) at Open file 'C:\Program Files (x86)\Parallels\Plesk\PrivateTemp\d3b08b981b493e5687c45518970bc225-1024-0.cache'; File: C:\Program Files (x86)\Parallels\Plesk\admin\plib\Plesk\Base\Utils\File.php, Line: 192

Error: Access is denied. (Error code 5) at GetLongPathName('C:\Inetpub\vhosts\domain.tld') at (VFileName::longFileName line 361)
at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\filemng.exe" foobar --permissions --set-common "--file=D:\Inetpub\vhosts\domain.tld\httpdocs\test" "--xml=tmp7682.tmp" --inherit-from-parent(RunTime::RunAsUser::run line 221)
(Error code 1)

Wrong XML tmpB3CC.tmp 
 at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\filemng.exe" foobar --permissions --set-common "--file=D:\Inetpub\vhosts\domain.tld\httpdocs\index.html" "--xml=tmpB3CC.tmp" --inherit-from-parent(RunTime::RunAsUser::run line 221)


  • Permissions on the virtual host directory are corrupted and the subscription's main FTP user does not have permission to access the subscription's directories.
  • Absence of 'Plesk Administrator' user in local Administrators group


Ensure that the local Administrators group contains 'Plesk Administrator'

Fix the virtual host permissions in one of the following ways:

  1. Using Plesk Reconfigurator:

    1. Run Plesk Reconfigurator from Windows Start menu / Home screen.

    2. Choose Repair Plesk Installation -> Plesk Virtual Hosts Security only and press Check.

      NOTE: This will change the permission of the virtual host folder to the default and any custom permissions defined manually will be lost.

  2. Using command line utility repair.exe:

    1. Open command prompt cmd.exe as an administrator.

    2. To repair a single subscription, run:

      "%plesk_cli%\repair.exe" --repair-webspace-security -webspace-name domain.tld
    3. To repair all subscriptions, run:

      "%plesk_cli%\repair.exe" --repair-all-webspaces-security

Search Words

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subdomain not create

Error: vhostmng failed: Unable to logon user (CL-T016-091CN\qwerty3): (1326) Logon failure: unknown user name or bad password. at LogonUser(CL-T016-091CN\qwerty3)(CClientProfile::logon line 147) at Plesk impersonation(PipeServer::ServerThread::impersonateWithoutProfile line 855) at Trying to create directory C:\inetpub\vhosts\\\App_Data(VHostManager::createWritableDirectory line 396) at execute console command --create-writable-directory(vconsoleapp::start line 100) at execute "C:\Program Files\Parallels\Plesk\admin\bin\vhostmng.exe" --create-writable-directory "--parent-path=C:\inetpub\vhosts\\" "--user=qwerty3" "--directory-name=App_Data"(vconsoleapp::run line 116) (Error code 1)

Internal error: Unable to get file (F:\Vhosts\ attributes: (5) Access is denied. at execute "D:\Plesk\installfile\admin\bin\filemng.exe" Mahdiz list dirs F:\Vhosts\\(RunTime::RunAsUser::run line 260) (Error code 1)

Access is denied

RunTime::RunAsUser::run line

Error code 1

unable to set permission of plesk panel

plesk 11.5 file manager problem internal server error

Website errors

ftp account


FTP home directory inaccessible or 550 Access is denied


Internal error: Access denied, Message Access denied, File Windows.php, Line 525, Type PleskUtilException

file manager

Database user can see all databases

Internal error: Unable to start ("C:\Program Files (x86)\Parallels\Plesk\admin\bin\serverconf.exe" --list): (267) The directory name is invalid

vhostmng failed: Access is denied. (Error code ) at CreateDirectory

File manager permission problem

Replace the main domain

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