Article ID: 119437, created on Jan 1, 2014, last review on May 10, 2014

  • Applies to:
  • Plesk 11.x for Linux


I'm trying to use GUI autoinstaller for upgrading Parallels Plesk Panel. The following URL is shown when I click Tools & Settings > Updates and Upgrades:

This webpage is not available.


Old autoinstaller process hung. Try to run the autoinstaller from the command line:

~# /usr/local/psa/admin/sbin/autoinstaller --show-releases
ERROR: Installer is busy.

Get the list of running autoinstaller processes:

~# ps ax | grep autoinstaller
28586 ?        SN     0:01 /usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --show-releases --enable-xml-output --branch release,stable
28587 ?        ZN     0:00 [autoinstaller] <defunct>


Kill old process:

~# kill -9 28587 28586

Then you may start autoinstaller either from GUI or command line utility (/usr/local/psa/admin/bin/autoinstaller).

Search Words

Updates and Upgrades


this webpage is not available

Installer is busy

cannot start autoinstaller

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