Article ID: 119485, created on Jan 6, 2014, last review on May 11, 2014

  • Applies to:
  • Virtuozzo 6.0

Symptoms

Parallels Cloud Server cannot be installed because the server does not boot from the PCS installation disk if USB 3.0 CD/DVD drive is used.

Kernel panic with a similar stack happens:

[ 10.382628] BUG: unable to handle kernel NULL pointer dereference at (NULL)
[ 10.382710] IP: [<ffffffffa016172d>] xhci_hub_control+0x37d/0xd20 [xhci_hcd]
[ 10.425879] [<ffffffff8134e357>] ? device_attach+0xa7/0x00
[ 10.426276] [<ffffffff8134cebd>] ? bus_probe_device+0x2d/0x50
[ 10.426678] [<ffffffff8134b8d6>] ? device_add+0x716/0x8b0
[ 10.427866] [<ffffffff8139f7fe>] ? usb_new_device+0x15e/0x240
[ 10.427467] [<ffffffff813a58d8>] ? usb_add_hcd+8x3e8/8x7e8
[ 10.427862] [<ffffffff813b5684>] ? usb_hcd_pci_probe+0x164/0x3d0
[ 10.428269] [<ffffffffa81628e9>] ? xhci_pci_probe+0x29/0xc0 [xhci_hcd]
[ 10.428669] [<ffffffff81293fe7>] ? local_pci_probe+0x17/0x20
[ 10.429869] [<ffffffff812951d1>] ? pci_device_probe+0x101/0x120
[ 10.429471] [<ffffffff8134ddc2>] ? driver_sysfs_add+0x62/0x90
[ 10.429871] [<ffffffff8134df63>] ? driver_probe_device+0xa3/0x2b0
[ 10.438275] [<ffffffff8134e21b>] ? __driver_attach+0xab/0xb0
[ 10.438673] [<ffffffff8134e178>] ? __driver_attach+0x0/0xb0
[ 10.431876] [<ffffffff8134d514>] ? bus_for_each_dev+0x64/0x90
[ 10.431529] [<ffffffff8134dcfe>] ? driver_attach+0x1e/0x20
[ 10.431924] [<ffffffff8134cc68>] ? bus_add_driver+0x1e8/0x2b0
[ 10.432321] [<ffffffff8134e566>] ? driver_register+0x76/0x140
[ 10.432721] [<ffffffff81295436>] ? __pci_register_driver+0x56/0xd0
[ 10.433128] [<ffffffffa8176888>] ? xhci_hcd_init+0x0/0x20 [xhci_hcd]
[ 10.433525] [<ffffffffa817684a>] ? xhci_register_pci+0x1e/0x20 [xhci_hcd]
[ 10.433926] [<ffffffffa817688e>] ? xhci_hcd_init+0xe/0x2c [xhci_hcd]
[ 10.434331] [<ffffffff8188284c>] ? do_one_initcall+0x3c/0x1d0
[ 10.434727] [<ffffffff818c14e1>] ? sys_init_module+0xe1/0x250
[ 10.435123] [<ffffffff8188b182>] ? system_call_fastpath+0x16/0x1b

Cause

An outdated version of PCS is used for installation.

Resolution

Download the latest installation media here

(Note that it will be necessary to login with a Parallels PartnerNet Portal account. If you do not have an account, please contact your Sales Representative).

Search Words

xhci_hub_control

pcs cannot boot from installation disk

usb_hcd_pci_probe

xhci_pci_probe

device_attach

xhci_hcd

c62e8726973f80975db0531f1ed5c6a2 2897d76d56d2010f4e3a28f864d69223 0dd5b9380c7d4884d77587f3eb0fa8ef

Email subscription for changes to this article
Save as PDF