Article ID: 119492, created on Jan 7, 2014, last review on Jun 11, 2016

  • Applies to:
  • Plesk 11.5 for Windows


The following error appears in Web Presence Builder after publishing progress comes up to 98%:

Unexpected server behavior. For details, see the product's log files.
Please contact the server administrator.

The following error is shown in %plesk_dir%\logs\sitebuilder.log:

2014/01/06 04:55:01:785 2236 6796 2014-01-06T04:55:01+00:00     [EMERG] /sitebuilder/JsonApi/   PleskUtilException: Unable to create file 'C:\Inetpub\vhosts\%domain.tld%\httpdocs\bd7a614ea8b4bf5eb5356d3441934ddf_publication_list.xml': (5) Access is denied.
   at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\filemng.exe" gymm8app base64 C:\Inetpub\vhosts\%domain.tld%\httpdocs/bd7a614ea8b4bf5eb5356d3441934ddf_publication_list.xml(RunTime::RunAsUser::run line 260)

where %plesk_dir% is path to Plesk installation directory (e.g., C:\Program Files (x86)\Parallels\Plesk).


Invalid permissions to the domain's directory.


Fix permissions with:

%plesk_bin%\reconfigurator.exe /check-permissions=domain.tld

where %plesk_bin% is path to directory with Plesk backend utilities (e.g., C:\Program Files (x86)\Parallels\Plesk\admin\bin).

Additional information

Cannot publish a Plesk domain with Web Presence Builder: "This user can't sign in because this account is currently disabled"

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