Article ID: 119493, created on Jan 7, 2014, last review on Jun 17, 2016

  • Applies to:
  • Business Automation 5.5
  • Operations Automation
  • Web Presence Builder
  • Plesk Sitebuilder 4.5 for Linux/Unix
  • Plesk Sitebuilder for Windows


I'm trying to decrease parameter "Maximum number of regular sites" in a hosting plan (Parallels Plesk Sitebuilder > Users > Plans > %plan_name% > General). The following error appears:

You cannot decrease the Maximum number of regular sites value.


Some user has sites whose number is more than limit value you are trying to set in the hosting plan.


Get users ids and number of their sites from the database of Parallels Plesk Sitebuilder 4.5.

  1. Connect to the database of Parallels Plesk Sitebuilder 4.5.

  2. Get users list and number of their sites:

    mysql> select user_id, count(*) as 'sites num' from group by user_id;
    | user_id | sites num |
    |       1 |         1 |
    |       4 |         2 |       <== note user id with sites number, %user_id%=4
    |       7 |         1 |
  3. Get user details:

    mysql> select user_name, first_name, last_name, email from sitebuilder3.user where id=%user_id% and plan_id=%plan_id%;
    | user_name   | first_name   | last_name   | email   |
    | %user_name% | %first_name% | %last_name% | %email% |
    1 row in set (0.00 sec)

    Where %plan_id% is id of the plan you want to change. Plan id is shown in Parallels Plesk Sitebuilder on page Users > Plans when moving mouse over plan name. The information will appear if the user is assigned to the plan.

Contact the user to remove the site or remove it by yourself.

After that you'll be able to change the list in the hosting plan.

Search Words

Change publishing settings for Parallels Plesk Sitebuilder

task failed

Task Failed

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