Article ID: 119511, created on Jan 8, 2014, last review on May 25, 2015

  • Applies to:
  • Plesk 12.0 for Windows
  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows
  • Plesk 10.4 for Windows


The following error appears when I try to create a backup through Parallels Plesk Panel (Tools & Settings > Backup manager > Back up):

Error: [Error 2] The system cannot find the file specified


Plesk Backup Manager is not installed properly, some files are missing.


For Plesk 11.5

Repair package in one of the following ways:

  • Find file plesk-backup.msi in the autoinstaller directory, click twice, chose "Repair"


Download the msi package from and click twice, chose "Repair".

For Plesk 12:

  1. Find 'plesk-service-node-utilities.msi', usually it is located: C:\ParallelsInstaller\parallels\PANEL-WIN_12.0.18\dist-msi-Microsoft-2003-i386\plesk-service-node-utilities.msi

    Or you can download the msi package from

  2. Unpack msi file

    msiexec /a C:\Full\Path\plesk-service-node-utilities.msi /qb TARGETDIR="C:\MyFolder"
  3. Copy missing files and skip existing from the folder into %plesk_dir%

  4. Re-apply all micrioupdates:

    "%plesk_bin%"\ai.exe --select-product-id panel  --select-release-current --reinstall-patch --install-component base

Search Words

corrupted msi

reinstall Windows package


[Error 2] The system cannot find the file specified

reinstall package

Failed to read data from stream

corrupted package


a914db3fdc7a53ddcfd1b2db8f5a1b9c 56797cefb1efc9130f7c48a7d1db0f0c 85a92ca67f2200d36506862eaa6ed6b8 bd7fc88cf1b01f097749ae6f87272128 c796c01d6951fa24ed54c7f1111667c6 ed7be2b984f9c27de1d2dc349dc19c6d a766cea0c28e23e978fa78ef81918ab8 514af229ae32522202a910a2649c80fb ff5a00b8ead2e480367b019417a04207 46a8e394d6fa13134808921036a34da8

Email subscription for changes to this article
Save as PDF