Article ID: 119523, created on Jan 8, 2014, last review on Oct 31, 2014

  • Applies to:
  • Plesk 12.0 for Linux
  • Plesk 11.0 for Linux
  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows


File Sharing does not work. The following error appears in the Parallels Plesk (Plesk) log:

ERR (3): File sharing list retrieval failed: sharing type=private, error=Internal Server Error


This behavior is considered to be a software issue that will be fixed in further product updates released after version 11.5. The request ID is:

PPPM-556 - File Sharing does not work if PHP5.2 isapi is enabled on domain


Get the domain name which is configured for file sharing (Plesk Control Panel > Tools & Utilities > File Sharing Settings)

Check the PHP settings at Subscriptions > %domain.tld% > Website Scripting and Security. Make sure that PHP is not set as PHP 5.2 ISAPI. If it is, switch PHP to CGI or Fast CGI.

Search Words

Invaild folder or you dont have permission to access folder.

File sharing


File sharing list retrieval failed

wrong username


Internal Server Error

a914db3fdc7a53ddcfd1b2db8f5a1b9c 56797cefb1efc9130f7c48a7d1db0f0c 514af229ae32522202a910a2649c80fb 85a92ca67f2200d36506862eaa6ed6b8 bd7fc88cf1b01f097749ae6f87272128 46a8e394d6fa13134808921036a34da8 29d1e90fd304f01e6420fbe60f66f838 2a5151f57629129e26ff206d171fbb5f e335d9adf7edffca6a8af8039031a4c7 1e5db16426987d561060acdf56d947b4 6311ae17c1ee52b36e68aaf4ad066387 147b9e14b9c9ab8c2e7cd2a7443fe1f8 33c4522b6fa9ca8e050f19b889fb58f1 790d27220dd34433ff172f45c18cfb98 aea4cd7bfd353ad7a1341a257ad4724a 0a53c5a9ca65a74d37ef5c5eaeb55d7f

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