Article ID: 119552, created on Jan 9, 2014, last review on Mar 1, 2016

  • Applies to:
  • Plesk Automation 11.5
  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Linux
  • Plesk 10.4 for Linux/Unix
  • Plesk 11.5 for Windows


  1. Domains cannot be reconfigured using the websrvmng utility.

  2. Unable to add a subscription.

The following error is shown in both cases:

    ERR (3)  [util_exec]: proc_close() failed

    file: /usr/local/psa/admin/plib/Template/Writer/Webserver/Abstract.php
    line: 68
    code: 0
    Error occured while sending feedback. HTTP code returned: 502
    [warn] module ssl_module is already loaded, skipping

    httpd: bad user name user1


There is no such user in the system. When you check if the user from the error exists, you will get an empty output:

# grep user1 /etc/passwd


Create a user using the configuration from the database:

  1. Log into the psa database and get information about the system user:

    # plesk db
    # mysql> select * from sys_users where login='user1'\G
    *************************** 1. row ***************************
               id: 55
            login: user1
       account_id: 2898
             home: /var/www/vhosts/
            shell: /bin/false
            quota: 0
        mapped_to: NULL
    serviceNodeId: 1
  2. Get the user password using account_id:

    mysql> select * from accounts where id=2898;
    | id   | type  | password |
    | 2898 | plain | 123qwe   |

    NOTE: A plain-text password is set in the system environment as PSA_PASSWD, while an encrypted password is set as PSA_CRYPTED_PASSWD.

  3. Export the password to the system environment. See this example for a plain password:

    # PSA_PASSWD='123qwe'
    # export PSA_PASSWD
  4. Create the system user:

    # /usr/local/psa/admin/bin/usermng --add-user --user=user1 --homedir=/var/www/vhosts/ --shell=/bin/false
  5. Reconfigure the domain using the websrvmng utility.

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Es wurden keine neuen Konfigurationsdateien für den Apache-Webserv"er erstellt, da Fehler in den Konfiguration-Templates vorhand"en sind. Die detaillierte Fehlermeldung wurde Ihnen per E-Mai"l zugesandt. Bitte überprüfen Sie Ihre E-Mails, b""eheben Sie die Fehler und klicken Sie auf hier, um die Konfig"uration erneut zu starten

error 11003 : Unhandled error.

Unable to generate the web server configuration file on the host

ERROR: PleskMainDBException

Apache config generation failed: Template_Exception:

ERROR: Call to a member function getRootPath() on a non-object (Abstract.php:141)

New configuration files for the Apache web server were not created due to the errors in configuration templates: httpd: bad user name

missing linux user

Error: Web server reconfiguration failed: New configuration was not built.

Es wurden keine neuen Konfigurationsdateien für den Apache-Webserver erstellt

no hosting

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Unable to configure the web server: Execution failed.

create hosting error

filemng: opendir failed: Permission denied

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