Article ID: 119648, created on Jan 15, 2014, last review on May 4, 2014

  • Applies to:
  • Plesk 11.5 for Linux


Migrating of domain %domain.tld% failed with following error:

Warning:       client "%client%"

Execution of /usr/local/psa/admin/plib/api-cli/client.php --update %client% ... failed with return code 1.
Stderr is
An error occurred while updating a user account: %client% does not exist


According to migration log the client migrated domain %domain.tld%. On the destination server the domain is assigned to Administrator account:

~# /usr/local/psa/bin/domain --info %domain.tld%
Domain name:                            %domain.tld%
Owner's contact name:                   Admin Name (%admin%)        

~# /usr/local/psa/bin/client --info %admin%
Parallels Panel version:                psa v11.5.30_build115130819.13 os_CentOS 6
Status:                                 OK On
Company name:
Personal name:                          Admin Name
Username:                               %admin%
Provider's personal name:               Administrator                             
Provider's username:                    admin

Further Plesk Migration Manager tried to update client with name %client%:

[2014-01-13 13:10:11.995|33288] INFO: Deployment of domain '%domain.tld%' is complete
[2014-01-13 13:10:11.995|33288] INFO: ++ %domain.tld% domain
[2014-01-13 13:10:11.995|33288] INFO: Request is ready for: PLESK_RESTORE_MODE=1 PLESK_DISABLE_PROVISIONING= LANG=en_US.UTF-8 ALLOW_WEAK_PASSWORDS= /usr/local/psa/admin/plib/api-cli/role.php '--update' 'Application User' '-owner' ‘%client%’ '-ignore-nonexistent-options'
<stderr>Error occurred during the role update: Panel account %client% does not exist

The operation failed because the client was missing:

~# /usr/local/psa/bin/client --info %client%
An error occurred while retrieving customer information: %client% does not exist


Remove domain %domain.tld% from the destination server and migrate Plesk client %client% with its domains via Migration Manager anew.

Search Words

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