Article ID: 119847, created on Jan 28, 2014, last review on Jun 17, 2016

  • Applies to:
  • Virtual Automation 6.0


A Parallels Virtual Automation (PVA) Management Node upgrade from an earlier version to 6.0-2160 fails:

[ERROR] Failed to execute hint /var/opt/pva/setup/downloads/linux/x86_64/10/6.0-2160/hints/
ERROR: Failed to execute: /opt/pva/mn/db/mysql_603_604_upgrade.sql - ERROR 1062 (23000) at line 12: Duplicate entry '84' for key 1


The issue is recognized as a PVA product bug with internal ID PVA-34020. Additional roles created in PVA cause the upgrade to fail.


If version 6.0-2160 needs to be installed specifically, delete all custom roles from PVA, run the upgrade, then add the custom roles back.

The issue has been fixed in the PVA Management Node since build 6.0-2567:

PVA Management Node 6.1

Search Words

Duplicate entry

Access Denied

upgrade mn

upgrade pva


update mn

Failed to execute hint

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