Article ID: 120062, created on Feb 11, 2014, last review on May 9, 2014

  • Applies to:
  • Operations Automation 5.5
  • Web Presence Builder 11.5
  • Plesk 11.5 for Linux


Flash files .SWF uploaded via Text and Video widget are not played in Internet Explorer version 10 and below. If you right click on flash file area, it shows

Movie not loaded

Other browsers are not affected - Flash files are displayed correctly with Mozilla Firefox, Google Chrome, Internet Explorer 11.


Such behavior is considered to be a software issue. The fix will be included in future Parallels Presence Builder updates released after 11.5.11. You can track it using the following ID:

PPPM-1343 - [WPB] Flash isn't displayed in IE10 and below


Change "index.html" in the published site.

find this record:

<param name="src" value="../..//sitebuilder/sites/eb/eb51db2a33eb450c8d70968b75b132a4/attachments/Image/Cooper.swf" />

replace it with:

<param name="src" value="../../attachments/Image/Cooper.swf" />

Search Words

flash animation

Movie is not loaded

flash does not work

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