Article ID: 120065, created on Feb 11, 2014, last review on May 8, 2014

  • Applies to:
  • Plesk 11.0 for Windows


Domain creation fails with error:

    Error: Update FTP user failed: The system cannot find the file specified. (Error code 2) at RegQueryValueEx valueName=FTP_ROOT_D (Error code 1) 


  1. Open registry: cmd->regedit

  2. Open key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PLESK\PSA Config\Config

  3. Find key like below: FTP_ROOT_D, it should have value like C:\Inetpub\vhosts\Servers

  4. Add this key if it is absent

a914db3fdc7a53ddcfd1b2db8f5a1b9c 56797cefb1efc9130f7c48a7d1db0f0c 514af229ae32522202a910a2649c80fb 85a92ca67f2200d36506862eaa6ed6b8 bd7fc88cf1b01f097749ae6f87272128

Email subscription for changes to this article
Save as PDF