Article ID: 120195, created on Feb 18, 2014, last review on Jun 17, 2016

  • Applies to:
  • Plesk


Subscription is not transferred (migrated) to Parallels Plesk Panel if the username of the customer who owns the subscription matches the domain name.


The case has been submitted to the Plesk Service Team as an internal issue with the ID PPPM-1218.


The issue was completely fixed in the Parallels Plesk 11.5 MU #39. For earliest versions of Parallels Plesk please use the workaround rename the username of the customer at Home > Customers > contact_name > Change Login Info , transfer the subscription, rename the username back.

Search Words

subscriptions are not migrated

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username matches the domain name

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Unable to find a backup file with the data for the domain . The data for the domain will not be restored.

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