Article ID: 120242, created on Feb 20, 2014, last review on Jul 6, 2016

  • Applies to:
  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux
  • Plesk 11.5 for Linux


  • It is not possible to download a backup from the backup repository: page not found is shown after changing the DUMP_TMP_D location.

  • The problem is as covered in Knowledgebase article (#119346), but the destination directory is not a symbolic link.

    ~# tail -fn0 /var/log/sw-cp-server/error_log 
    2014/01/16 08:31:23 [error] 664#0: *361 open() "/usr/local/psa/admin/htdocs/myfolder/dumpsYYmnn.tar" failed (2: No such file or directory), client:, server: , request: "POST /plesk/server/backup/local-repository/item@0x6be763c791ed3668d2ac4e806863fe2a/download/?_randomId=753520 HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock", host: "", referrer: ""

OR An attempt to download backup archive ended up with error:

    `Browser` can't find the file at


DUMP_TMP_D was set to a non-default path.

grep DUMP_TMP_D /etc/psa/psa.conf 
DUMP_TMP_D /new/path/to/tmp

This is considered to be a software issue, with internal request #PPPM-1278. It will be fixed in a future product update.


As a workaround, you can modify the parameters in the /etc/sw-cp-server/conf.d/ file:

  1. In /etc/sw-cp-server/conf.d/, find the following code block:

    ~# grep -n -A5 'For backup download via' /etc/sw-cp-server/conf.d/
    # For backup download via X-Accel-Redirect
                 location /tmp/ {
                         alias /tmp/;
  2. Change /tmp/ to the new DUMP_TMP_D value as below:

    # For backup download via X-Accel-Redirect
                    location /new/path/to/tmp/ {
                            alias /new/path/to/tmp/;
  3. Restart sw-cp-server to apply your changes.

    service sw-cp-server restart


     /etc/init.d/sw-cp-server restart

Alternatively, to avoid this issue altogether, change the DUMP_TMP_D directory back to the default /tmp.

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