Article ID: 120255, created on Feb 21, 2014, last review on Mar 19, 2015

  • Applies to:
  • Plesk 12.0 for Linux
  • Plesk 11.5 for Linux
  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows


I cannot login to Business Manager, I get the following error:

The maximum number of failed login attempts is reached. Your account is temporarily locked. Please try again later or contact your service provider.


You tried to login to Business Manager with incorrect user or password several times and your account was temporary blocked due to Authentication policy.


  1. Create backup of Billing database:

    C:\Program Files (x86)\Parallels\Plesk\MySQL\bin>mysqldump -uadmin -p"******" -P3306 billing > billing.dump
  2. Login to Billing database and delete from "admin_login_attempts" table:

    C:\Program Files (x86)\Parallels\Plesk\MySQL\bin>mysql -uadmin -p"****" -P3306 billing
    mysql> delete from admin_login_attempts;
    Query OK, 5 rows affected (0.03 sec)
  3. If you need to modify maximum number of login attempts and lockout duration, please check it in Business Manager > All Settings > Authentication & Password Management and change settings there.

Search Words

Error: Unable to find the customer account in Business Manager.

unable to login without business manager


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