A site with IDN domain name (e.g. домен.тлд) was published with Parallels Presence Builder. The following error occurs when I click the "Send" button in
Contact Form with Internet Explorer web-browser:
Your message could not be sent due to an internal error. Please contact the website administrator by other means to notify about this issue.
Such behavior is considered to be a software issue. The fix will be included in future Parallels Plesk Panel updates released after 11.5.11. You can track it using the following ID:
PPPM-1413 - Contact form of WPB does not work in IE
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Hotfix for Parallels Web Presence Builder 11.5.11
Fixed file /usr/local/sb/resources/site/modules/contact/send.php is attached.
To install the fix download the file to the server where Parallels Web Presence Builder is installed:
~# wget http://kb.plesk.com/Attachments/kcs-24150/send.php
Backup original file (just in case), replace it with the fixed file and correct permissions:
~# cp /usr/local/sb/resources/site/modules/contact/send.php /usr/local/sb/resources/site/modules/contact/send.php.bak
~# mv ./send.php /usr/local/sb/resources/site/modules/contact/send.php
~# chmod 644 /usr/local/sb/resources/site/modules/contact/send.php
~# chown root:root /usr/local/sb/resources/site/modules/contact/send.php
Remember to publish the site to apply the changes.
Note: the fix is applicable when PHP-5.3 or higher is installed on the server.