Article ID: 120448, created on Mar 6, 2014, last review on May 10, 2014

  • Applies to:
  • Plesk 11.0 for Windows


Plesk upgrade fails with error:

    installing MySQL ODBC 3.51 driver...
    Failed to install 'C:\Pleskinstaller\parallels\PANEL-WIN_11.0.9\dist-msi-Microsoft-2003-i386\mysql-odbc.msi': The installation source for this product is not available. Verify that the source exists and that you can access  it. (Error code 1612)


System cannot find package mysql-odbc.msi in specified path.


Make sure that mysql-odbc.msi exists in mentioned path C:\Pleskinstaller\parallels\PANEL-WIN_11.0.9\dist-msi-Microsoft-2003-i386\.

If file exists, please try to install it from command line to get exact error description. Please use the same command that is used by Plesk installer for installation, you can find it in C:\Pleskinstaller\autoinstaller3.log. For example:

C:\Pleskinstaller\parallels\PANEL-WIN_11.0.9\dist-msi-Microsoft-2003-i386>mysql-odbc.msi ADDLOCAL=ALL ALLUSERS=1 REBOOT=R

Search Words

failed task upgrading vps

a914db3fdc7a53ddcfd1b2db8f5a1b9c 56797cefb1efc9130f7c48a7d1db0f0c 514af229ae32522202a910a2649c80fb 85a92ca67f2200d36506862eaa6ed6b8 bd7fc88cf1b01f097749ae6f87272128

Email subscription for changes to this article
Save as PDF