Article ID: 120529, created on Mar 13, 2014, last review on Sep 2, 2016

  • Applies to:
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Linux


Emails are still being forwarded even when forwarding incoming messages was switched off in Plesk Panel.


Database inconsistency.


  1. Ceate psa database backup:

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysqldump -uadmin psa > /tmp/psa.`date +%F_%H.%M`.sql
  2. Find setting of the mailname in question, for example

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -uadmin psa


    mysql> SET @domain_name := '';
    mysql> SET @name := 'test';
    mysql> select * from mail where dom_id=(select id from domains where name=@domain_name) and mail_name=@name\G
    *************************** 1. row ***************************
                               id: 7
                           userId: 11
                        mail_name: test
                          perm_id: 0
                          postbox: true
                       account_id: 23
                         redirect: false
                       mail_group: false
                    autoresponder: false
                       spamfilter: false
                      virusfilter: none
                       mbox_quota: -1
                       disk_usage: 0
                           dom_id: 5
      apsServiceAccountInstanceId: 0
    apsAntivirusServiceInstanceId: 0
     apsAntispamServiceInstanceId: 0
    1 row in set (0.00 sec)
  3. Remove the redir_addr:

    mysql>  update mail set redir_addr = '' where dom_id=(select id from domains where name=@domain_name) and mail_name=@name;

    Note:If you would like to remove mail forwarding for the whole Plesk Server, please remove mail.redir_addr data for all mail accounts and set forwarding to 'false':

    mysql> update mail set redir_addr='';
    mysql> update mail set redirect='false';  

If it was not helped, find .qmail files in /var/qmail/mailnames/ and check whether it contains an entry alike &

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