Article ID: 120568, created on Mar 17, 2014, last review on May 10, 2014

  • Applies to:
  • Plesk 10.4 for Windows


Captcha image does not load on the Web Presence Builder contact forms of some particular website.


Files inside the '%plesk_vhosts%\%domain_name%\httpdocs\components\kcaptcha' fodler were modified\corrupt.


  1. Take a snap shot of the site which faces the problem
  2. Restore the snapshot to some dummy domain
  3. Copy and replace the content of '%plesk_vhosts%\%dummy_domain_name%\httpdocs\components\kcaptcha' to the co-named folder on affected website

Search Words


captcha image does not load

ff5a00b8ead2e480367b019417a04207 56797cefb1efc9130f7c48a7d1db0f0c a914db3fdc7a53ddcfd1b2db8f5a1b9c 85a92ca67f2200d36506862eaa6ed6b8 c796c01d6951fa24ed54c7f1111667c6

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