Article ID: 120638, created on Mar 20, 2014, last review on Mar 30, 2016

  • Applies to:
  • Virtuozzo containers for Windows

Symptoms

  1. It is not possible to list the existing containers:

    C:\Users\Administrator>vzlist -a
    Service 'Parallels Virtuozzo Containers Management Service' is not started
    There is no Parallels container installed.
    
  2. Parallels Virtuozzo Containers Management Service (vzsrv) cannot start with the following error logged in EventViewer:

    Log Name:      System
    Source:        Service Control Manager
    Date:          3/19/2014 1:15:01 PM
    Event ID:      7003
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      WIN-vz46FENI
    Description:
    The Parallels Virtuozzo Containers Management Service service depends the following service: vzcore. This service might not be installed.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="49152">7003</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8080000000000000</Keywords>
        <TimeCreated SystemTime="2014-03-19T06:15:01.170400000Z" />
        <EventRecordID>7898</EventRecordID>
        <Correlation />
        <Execution ProcessID="504" ThreadID="508" />
        <Channel>System</Channel>
        <Computer>WIN-vz46FENI</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">Parallels Virtuozzo Containers Management Service</Data>
        <Data Name="param2">vzcore</Data>
      </EventData>
    </Event>
    

Cause

vzcore service key in Registry is either absent or corrupted.

Resolution

  1. Check whether "HKLM\SYSTEM\CurrentControlSet\services\vzcore" key is present in the Registry Editor;
  2. If the key is present, create a backup of the key by exporting it and then delete the key from the registry;
  3. Execute the following commands one by one from Command Prompt launched from Administrator account:

    reg add HKLM\SYSTEM\CurrentControlSet\services\vzcore
    reg add HKLM\SYSTEM\CurrentControlSet\services\vzcore /v DependOnService /t REG_MULTI_SZ /d vzksal\0vzktech
    reg add HKLM\SYSTEM\CurrentControlSet\services\vzcore /v ErrorControl /t REG_DWORD /d 1
    reg add HKLM\SYSTEM\CurrentControlSet\services\vzcore /v ImagePath /t REG_EXPAND_SZ /d "\??\C:\Program Files\Parallels\Containers\Drivers\vzcore.sys"
    reg add HKLM\SYSTEM\CurrentControlSet\services\vzcore /v Start /t REG_DWORD /d 3
    reg add HKLM\SYSTEM\CurrentControlSet\services\vzcore /v Type /t REG_DWORD /d 1
    reg add HKLM\SYSTEM\CurrentControlSet\services\vzcore /v WOW64 /t REG_DWORD /d 1
    reg add HKLM\SYSTEM\CurrentControlSet\services\vzcore\Enum
    reg add HKLM\SYSTEM\CurrentControlSet\services\vzcore\Enum /v 0 /t REG_SZ /d Root\LEGACY_VZCORE\0000
    reg add HKLM\SYSTEM\CurrentControlSet\services\vzcore\Enum /v Count /t REG_DWORD /d 1
    reg add HKLM\SYSTEM\CurrentControlSet\services\vzcore\Enum /v NextInstance /t REG_DWORD /d 1
    
  4. Reboot the node.

Search Words

Service 'Parallels Virtuozzo Containers Management Service' is not started There is no Parallels container installed.

event id 7003

This service might not be installed

The Parallels Virtuozzo Containers Management Service service depends the following service

The Parallels Virtuozzo Containers Management Service service depends the following service: vzcore. This service might not be installed.

There is no Parallels container installed

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