Article ID: 120770, created on Mar 28, 2014, last review on May 6, 2014

  • Applies to:
  • Plesk for Windows


Plesk upgrade gets stuck. How to find exact command or action where it gets stuck?


The best way to understand the reason is to check autoinstaller log in C:\ParallelsInstaller. Open autoinstaller.log in C:\ParallelsInstaller and scroll down to the end. Last line will show you the action that is currently running.

The situation when Plesk update gets stuck may take a place when:

  1. There are a lot of files in PrivateTemp directory and Plesk tries to delete temporary files from D:\Plesk\PrivateTemp\, in autoinstaller.log, you may see something like that:

    text="Removing Sessions..." <action type="CmdLite" parameters="cmd /c DEL /Q /F /S &quot;D:\Plesk\PrivateTemp\*&quot;" text="Clean up eaccelerator cache..."
  2. Upgrade may hang on applying security to Plesk folders:

    SI: Action 18:22:52: Applying security. Applying security for D:\Plesk\
    If there a lot of files in Plesk directory. For example, customer may put vhosts directory under Plesk installation directory or there is a lot of mails saved on the server. In this case Applysecurity.exe will check all files in Plesk installation directory. If there are a lot of domains and files in vhosts folder, it may takes a lot of time for completing the task.

Search Words

MSI: Error! An installation for Parallels Panel Service Node is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo those changes? upgrading Perl modules...

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