"Updates & Upgrade" page not loading and Upgrade failed with the following error:
Details: ERROR: Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/products.inf3: Could not resolve host: autoinstall-win.pp.parallels.com; Host not found, try again Can't process versions.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/versions.inf3: Could not resolve host: autoinstall-win.pp.parallels.com; Host not found, try again Not all packages were installed. Please resolve this issue and try installing the packages again. If you cannot resolve the issue on your own, contact product technical support for a
autoinstall-win.pp.parallels.com is inaccessible from the server.
Check is it possible to ping
C:\Windows\system32>ping autoinstall-win.pp.parallels.com Ping request could not find host autoinstall-win.pp.parallels.com. Please check the name and try again.
If it's not possible as in case above, check your network configuration and fix this issue.
As a temporary workaround you could manually add IP address to system
hosts file (C:\Windows\System32\drivers\etc\hosts) following record:
And check access again:
ping autoinstall-win.pp.parallels.com Pinging autoinstall-win.pp.parallels.com [18.104.22.168] with 32 bytes of data: Reply from 22.214.171.124: bytes=32 time=82ms TTL=250 Reply from 126.96.36.199: bytes=32 time=83ms TTL=250 Reply from 188.8.131.52: bytes=32 time=81ms TTL=250